CONNECT  //  Omni-Channel Engagement

  • IN-DEPTH PRODUCT AND STORE INFORMATION
  • ACHIEVE HIGHER CLOSE RATES
  • MONITOR AND ANALYZE
  • CREATE CROSS-SELL AND UP-SELL OPPORTUNITIES

Given all that retailers invest to drive store traffic, it's more critical than ever to convert in-store shoppers into buyers. Today's shoppers are informed, connected, and mobile. They often know more about a product than the typical sales associate — making the in-store sale a more complex, demanding interaction.

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Starmount Connect provides an open shopper engagement platform that helps you deliver a more positive customer experience and save the in-store sale. Through Connect, sales associates and customers can use any device to access comprehensive, product-related information from the web and your own enterprise systems. They can check pricing, availability, product reviews, purchase history — anything that can help close a sale — and complete the transaction on the spot.

  • Shopping activity dashboard
     
  • Deep, relevant product information
     
  • Merchandise and store search
     
  • Social media integration
     
  • Open omni-channel platform

     
  • Collect and present actionable intelligence via an intuitive dashboard on search activity, associate activity, and other key in-store metrics to help identify trends, understand consumer behavior, and refine your in-store strategy.
     
  • Put key product and customer data in the hands of a sales associate to suggest additional products and services based on the customer’s interests and history.
     
  • Provide sales associates with seamless access to relevant transactional capabilities, inventory information, and other data from your enterprise systems — via mobile devices.
     
  • Tap into the social media conversation on your brand and products with access to ratings, reviews, blog postings, and related content from your own Web site and others to assist selling efforts.
     
  • Bring the best of the Web and the store together in one omni-channel platform to provide a seamless shopping experience for your customers.

     

Achieve unprecedented visibility into shopper behavior by aggregating online, mobile, store, and enterprise data into a graphical dashboard that can help drive more informed decision-making.

Download the Datasheet

An open Web services platform built on industry standards, Connect is an enterprise solution that delivers information and capabilities relevant to the shopping process to any selling channel, including mobile, store, social media and the Web. Through Connect, sales associates and customers can use any device to access comprehensive, product-related information from external sources and a retailer's enterprise systems.

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Need more details?

Connect's requirements vary depending on your company's needs. Please request a consultation to discuss your organization's unique business requirements.

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